Delete Your Data
Last updated: August 2026
This page explains how to request deletion of your Kitaab Exchange account and personal data, and exactly what happens when you do.
1. In the app: go to Profile → Settings → Delete Account, and confirm.
2. Or, without opening the app, contact us directly via WhatsApp at +92 312 6478198 and ask us to delete your account.
Requests are reviewed and processed by our operations team, typically within a few days.
Your CNIC and selfie verification photos, and your profile details (name, phone number, store information).
Any listings you posted are removed from the marketplace immediately, but the underlying record is retained internally and is not shown to other users.
Wallet and payment transaction records are kept for accounting and fraud-prevention purposes. Messages you've sent remain visible to the other person in that conversation, since deleting them would remove their own conversation history — your account identity attached to those messages is removed as part of the deletion above.
Once your request is processed, your login credentials (email and password) are permanently purged and cannot be used to sign in again.
For anything not covered here, WhatsApp us at +92 312 6478198, or see our full Privacy Policy.
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